May 10, 2021

FAQ: Our Name, Billing, Emails, etc.

FAQ: Our Name, Billing, Emails, etc.

If you've read our latest post - We'd Like to Re-introduce Ourselves - about our name update and continuous mission to our partners, chances are you may have some questions. We're here to answer them below! 

So wait, what’s changing for me?

We’ve tried to make things as easy, clear and painless as possible now that we’re going by notch.

Generally, we’re updating our name, but we’ll still accept emails, messages or visits under the old one until, and soon we’ll transition to the new name completely.

Keep reading for the important details.

Were you acquired?

The leadership and ownership structure behind our company has not changed. This name and brand change is about a new beginning, but also about keeping what you love about the team the same.

Do I need to change any of my paperwork?

No. Our corporate legal names, Vendorhero Inc. / Vendorhero (US) Inc. will remain the same. Think of our new brand name as a renovation vs. a brand new house.  None of your contracts, mailing details, or anything else needs to be updated.

Does my billing change?

Our company billing name will change.  You will see statements referencing our new name “Notch [Vendorhero Inc.]” or “Notch US [Vendorhero (US) Inc.]” depending on the jurisdiction we operate in.

Will cheques sent to the old name still be accepted?

Absolutely. Although we are working to sunset the Chefhero name, we will still accept every form of payments under our legacy names Chefhero and Vendorhero . Effective immediately, we now accept payments made payable to notch.

What name will appear on my bank or credit card statement?

As of May 15, 2021 you should expect to see “Notch” appear on your bank or credit card statement(s).

What about our URLS / My Bookmarks?

For the foreseeable future all of your bookmarks will work. Whether you use chefhero.com or notchordering.com, we’ll redirect you to the right place. Eventually we’ll move to using just “notchordering.com” but we’ll do that after a few weeks to make sure everyone has time to update their ways of working.

For a few days, you’ll see our new colors and name, but occasionally your browser may display “chefhero” as we move everything over seamlessly for you. Don’t worry, you’re in the right place.

What are my must-have emails? Are they the same?

We’ll get any email you send to us using @chefhero.com / @vendorhero.com, but we’ll respond from our new addresses.

For your order emails, we’ll send those from orders@notchordering.com (though you may get a few from @chefhero.com in the first few weeks as the switch happens.)

To contact our finance team / for payment inquiries, please send emails to accounting@notchordering.com  (though you may get a few from @chefhero.com in the first few weeks as the switch happens.)

To make sure you get these emails, we strongly recommend adding orders@notchordering.com to your contact list. We’ve included instructions for our most popular platforms, but let us know if you need help.

How do I add contacts in Gmail?

  • While logged into your gmail account, open the email from the sender (in this case, orders@notchordering.com) you want to add to your contacts.
  • Tap the three dots icon to the right of the message.
  • Click Add to Contacts list and it will be saved instantly.

To add people to your Safe Senders List in Outlook, do the following:

  • In your Outlook.com account from a computer select Settings (looks like a little gear icon) at the top-right corner
  • Select View all Outlook settings
  • Select Mail
  • Select Junk email
  • Under the Safe senders and domains header, select Add
  • Enter the sender email address (orders@notchordering.com)
  • Select Save that appears in the bottom-right corner

How do I contact Support?

Our Customer Success team is still the same great group dedicated to making sure you can use our platform and get what you need. You can contact them using support@chefhero.com, support@notchordering.com, and as always, using Intercom in any of our tools or via phone at 1-833-327-2875.

What about my data / history / order guides?

They’re all exactly the same as before the switch. You can find all your invoices and order guides in the same areas as before in the platform.

Need more support? Contact our team.

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