Find additional instructions to optimize your ordering process by utilizing the 'Receiving Checklist' and 'Dispute' functions from within your application.

You’ve just placed your first order with ChefHero (now notch) and your order is scheduled to be delivered later this afternoon. A representative is present at your location to receive the delivery, or a lockbox has been set up in advance, but how will ChefHero ever know if you’ve received your delivery successfully? Luckily there are ‘Receiving Checklist’ and ‘Dispute’ functions available directly within your application! Use the ‘Receiving Checklist’ to confirm that all of your items have been successfully delivered, and are up to your high standard of quality. Use the ‘Dispute’ function to notify ChefHero of any unsatisfactory items you may have received.  

Utilize the 'Receiving Checklist' and ‘Dispute’ functions on your next delivery by following these 4 simple steps:

Step 1:  Select the Delivery

Step 2:  Receive the Correct Items

If ever you receive an unsatisfactory item delivered to your location, you’re able to immediately report this to ChefHero by using the ‘Dispute’ function from within your ‘Receiving Checklist’.

Step 3:  Dispute Unsatisfactory Items

Step 4:  Confirm the Delivery

That's It!

✔ You've now successfully reviewed and confirmed your delivery, and informed ChefHero of any problems along the way!

Try using these helpful online features on your next delivery to get expedited assistance from our dedicated team! 

As always if you have additional questions or concerns, please don’t hesitate to reach out to our support team via email [support@notchordering.com] or in-app chat!