Has ordering supplies for your business become a full-time job in itself? For existing customers with lingering questions, view this helpful guide of frequently asked questions to optimize your ordering today.

Let us help you save time and money when ordering restaurant supplies.

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1. HOW OFTEN ARE PRICES UPDATED?

Prices are regularly updated on a weekly basis to match the current market conditions.

Occasionally, you may also receive updates on pricing and specials via in-app notifications or email. You can unsubscribe from these notifications at anytime.

2. WHAT IS AN ORDER DESK?

An Order Desk is the main page of your account.

It can be found from any page on the web platform by clicking 'Order Desk' in the top left corner.

- If accessing via web, your Order Desk will display upcoming orders, current outstanding balance, as well as a list of all available suppliers and their Order Guides.

- Quickly pay off your outstanding balance, access suppliers, add items to Order Guides, or open a support chat from this page.

- If accessing via mobile, your Order Desk will display a list of all available suppliers and their Order Guides.

- Quickly access and add items to Order Guides, or open a support chat from this page.

3. WHAT IS AN ORDER GUIDE?

An Order Guide serves as a "favourites list” of items for each supplier.

- These are found from your Order Desk by clicking 'Order Guide' or '+Create New Order Guide' under each supplier.

You can customize, categorize and organize products yourself by creating multiple Order Guides suited to your location's needs.

- For example, under the singular Dry Goods supplier, create separate guides based on product uses: "Front of House", "Back of House", "Canned Drinks", "Cleaners".  

~ TO CREATE A NEW ORDER GUIDE FOLLOW THESE STEPS:

1. Navigate to your Order Desk and select the desired Order Guide.
2. Click '+New Order Guide' in the top right corner and give it a name to create a new Order Guide sub-category. These sub-categories will enable you to further organize your Order Guide based on product uses.

~ ADDING NEW ITEMS TO YOUR ORDER GUIDES IS EASY WHEN FOLLOWING THESE STEPS:

WEB:

1. Navigate to your Order Desk and select the desired Order Guide.
2. Click '+Add Items' in the top right corner to search for specific products. (You can filter or sort your Order Guides by using the 'Filter by...' or 'Sort by...' fields at the top of the screen)
3. Hover over the image of your desired item, click 'Add to Order Guide' and select a unit size to have the product added to an existing order guide.
4. Be sure to hit 'Save and Close' to have your changes captured.

- Alternatively, you can also click 'Browse Full Products List' in the top right corner of your Order Guide or below each supplier on your Order Desk, to view a supplier's full list of offered products.

- From any item on any page on the platform, hover over the image and click '+Add to Order Guide' to add a product to an existing order guide.

MOBILE:

1. Navigate to your Order Desk and select the desired Order Guide.
2. Click 'Search & Add Items' at the bottom of the screen to open 'Search'. (You can further filter your results by clicking the options on this screen)
3. Use the search bar at the top of the screen to search for specific products.
4. Click the desired item, choose a unit size, and click 'Choose Order Guide' in the bottom right corner to add the item to an order guide.

- Quickly select and re-order regularly used products from these Order Guides for a swift and seamless ordering experience!

4. ALL ABOUT: SUPPLIER MINIMUM ORDER AMOUNTS:

Each supplier has a minimum order amount, which must first be met in order to submit an order. The dollar value of your order must total at least this outlined supplier minimum, otherwise you will not be able to checkout your cart.

- Minimum order amounts vary based on supplier.

Once you have added an item to your cart, the supplier's minimum will always be displayed at the top of your cart.

- If you add items from multiple suppliers, separate minimum order amounts will be displayed and must therefore be met in order to checkout your cart.

5. ALL ABOUT: SUPPLIER CUT-OFF TIMES

A 'Cut-Off Time' is the latest possible time a Supplier will accept an order for next-day delivery.

- Suppliers have cut-off times to ensure they have enough time to pick requested items for your order, and prepare them for the day of your delivery.

Once you reach the Checkout page when placing an order, you're able to view which dates are available for delivery. Cut-off times vary based on Supplier and location, with unavailable delivery days displayed as 'greyed-out' & unavailable.

*Please note: Orders submitted within 30-minutes of the Supplier's outlined cutoff time will be automatically submitted with no review period. Please ensure orders placed near this cutoff time are completely correct, as no changes will be able to be made.

- Orders are not allowed to be pushed for next-day delivery after a Supplier's outlined cut-off time.

If ever you cannot find the desired item or unit size you are looking for, or require additional assistance surrounding a supplier’s minimum order amount or cut-off time, please don't hesitate to reach out to our support team via web [https://chefhero.com], email [support@chefhero.com], phone [647-930-0210], or in-app chat.

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