Industry News
April 1, 2019

Our Service and Support Policy: An Update Regarding COVID-19

Our Service and Support Policy: An Update Regarding COVID-19

A Message from ChefHero CEO Jordan Huck

As the COVID-19 situation continues to develop we wanted to share ChefHero’s plans to ensure continued service, as well as the safety of our team and communities.

ChefHero’s operations will continue without interruption and we do not anticipate any impact to our network partners, on both the foodservice or supply side. We will continue to provide you with the technology and support required to keep your business operating smoothly during these uncertain times, and to communicate any information relevant to you and all members of our community.

Our top priorities continue to be the health and well-being of our team, providing uninterrupted service to our valued partners, and finally, doing our part in preventing further spread of the virus.

  • Support: As always, ChefHero’s Customer Success team will be available to answer any questions about the developing situation, while continuing to provide our high standard of support for orders, technical issues and advice.
  • Supply Partners: We are committed to working and communicating closely with our supply partners through this time. It is our promise to relay any updates in a timely fashion and to be your reliable source for information impacting our network and your business.
  • Team / Community Wellness: Our team has instituted a remote working policy and provided all members of our staff with the resources necessary to continue to serve you for the duration of the public health situation. We will continue to bring you exceptional service, new feature updates and grow our available product offerings now and well into the future.

Our team will continue to monitor the developing impacts caused by COVID-19 and take all steps possible to support you, our valued customers, while protecting the safety of our team based on guidance from local, provincial, and federal authorities.

While the economic and personal impacts of this crisis are still unfolding, we understand that this is a time of great stress and uncertainty for many business owners, particularly those in the foodservice and supply industry. If there is anything our team of experts can do to support you during this time, please do not hesitate to reach out to us. We are a community, and together we will weather this storm and emerge on the other side stronger than ever.

If you have any questions or concerns, please do not hesitate to contact me directly, or our team at

Stay healthy and safe,
Jordan Huck
CEO, ChefHero

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